How Rainforest QA Helps Qualpay Ship Faster—Without Hiring a QA Team

Overview

Company Info

• Name: Qualpay
• Employees: 30
• Industry: Payments / financial services
• Impact: $2B+ transactions processed annually

Key Results

• 10+ years using Rainforest QA → 0 QA headcount
• 30 minutes to map test coverage vs. weeks of manual effort
• 20 minutes saved per test by moving from manual to automated with Rainforest

Qualpay is a payments platform that helps merchants and software vendors integrate payment processing into their existing systems and workflows. In the financial services sector, maintaining high-quality assurance is critical, as any malfunction can lead to significant repercussions for revenue, trust, and user experience.

The Challenge

A Lean Team with a High-Stakes Product

Qualpay operates in payments, where customer-facing flows must work smoothly across various browsers and environments. Any issues in production must be addressed quickly to avoid damaging trust and losing business.

About ten years ago, Qualpay faced a decision: invest heavily in building an internal QA function or find a scalable alternative. They opted for automation with Rainforest QA.

Cross-Browser Coverage Without the Cross-Browser Tax

The primary driver for adopting Rainforest was the need to validate key payment journeys across multiple browsers without taxing product or engineering teams. Wendy Rice, Senior Product Analyst at Qualpay, utilized Rainforest to create tests across all major browsers efficiently.

Limited Time for Manual Regression and Risk of “Familiarity Misses”

As the Qualpay team iterated on their product, they encountered a common challenge: familiarity bias that could lead to missing bugs introduced by minor changes. Hence, a testing strategy needed to identify such issues effectively.

Results & ROI

Off to the Races

Once they selected Rainforest, implementations were completed swiftly with guidance and support from the Rainforest team. They reported quick values without a lengthy setup process.

Faster Coverage Analysis with AI Test Planner

Using Rainforest’s AI Test Planner, they generated a coverage outline in about 30 minutes, saving them weeks of manual effort.

Release Testing Becomes Hands-Off

Qualpay automated tests previously run manually in 20 minutes, now achieved in approximately 15 minutes, allowing teams to shift focus from testing to development.

Reduced Test Brittleness with Self-Healing

Rainforest’s self-healing functionality helped Qualpay maintain test reliability, even with dynamic UI elements, thereby minimizing the manual QA workload.

A QA Model That Scales Without Headcount

Ten years later, Qualpay continues to utilize Rainforest without a dedicated QA team, enabling product managers to run tests and engineers to review debugging contexts as needed.

The Rainforest QA Solution

Cross-Browser Testing Built for Payments-Grade UX

Rainforest enables effective cross-browser testing for Qualpay, ensuring that reports render correctly regardless of the browser used.

No-Code Test Creation That Product Teams Can Own

Qualpay describes test creation as building blocks, making it easier for product managers without technical expertise to own QA.

Faster Issue Communication with Jira Artifacts

Qualpay shares evidence of failures (recordings and context) directly with engineering, minimizing ambiguity.

Modularization and Discernment Around Test Coverage

The team learned to modularize tests and focus on impactful behaviors, aided by Rainforest’s data to make strategic testing decisions.

Fresh Eyes

Qualpay values Rainforest’s capability to identify overlooked issues, ensuring customer experiences remain smooth and consistent.

Looking Ahead

In 2026, Qualpay aims to enhance test coverage, particularly in areas previously unmapped but now viable for automation, with AI Test Planner playing a pivotal role in identifying and prioritizing gaps.