How Rainforest QA Helps HappyDoc Save Time, Scale Testing, and Deliver a Better Customer Experience

Introduction

As an AI scribe platform helping veterinarians across the U.S., HappyDoc automates medical record-keeping by writing documentation from each patient’s appointment. The software saves HappyDoc customers a significant amount of time and budget—an average of 2 hours each day and up to $250 per hour. “A lot of our customers use that savings to go home early or to increase their staff’s pay to improve retention,” said Jack Whitehouse, Chief Technology Officer.

The Challenge

Before Rainforest, HappyDoc struggled with a few key problems:

• No formal QA process in place The testing schedule for a platform like HappyDoc should be rigorous. But before Jack joined the executive team in 2024, the team didn’t have any QA process in place. “We didn’t have any unit testing, no formal QA, nothing,” said Jack. “We lived by the ship it and pray plan.”
• Disruptions to the customer experience With new features shipping without proper QA, customers experienced a slew of issues on their end. “Everything that could go wrong did go wrong. We were lucky if we caught issues before they went out the door,” said Jack. He shared one notable example—users couldn’t create new document templates from an existing template. “As a new business, every one of those negative interactions was a big problem for us.”
• 0 bug-free releases for at least 3 months The team was attempting a weekly release schedule, but without proper QA, each deployment bubbled up new issues. “We didn’t have a successful release for at least 3 months,” said Jack. “We were pressured to ship features faster, keep things moving out the door, and keep pace with our competition. But we also couldn’t shift things that were broken, so we were struggling.”

Results & ROI

In just 8 months, HappyDoc has used Rainforest to see results like:

• 0 new headcount, training, or payroll costs Rainforest offered exactly what Jack was looking for in a new QA process. “It’s a solution that doesn’t require me to hire new headcount, no training involved, and no additional payroll. It’s just so much easier,” said Jack.
• 70 manual QA tests replaced with automation over 6 months Saving at least 70 minutes every week, the team has used Rainforest to automate 70 manual QA tests. “Every new release requires fewer tests because QA has it covered,” said Jack.
• 80-90% test coverage With Rainforest, the team’s coverage sits between 80-90%, a rate that Jack never saw at any of his other career stops. “We’ve more or less run out of things to get coverage on,” said Jack. “Our regression is done, and I never got to that place at any other company.”

I don’t know that there is a better option than Rainforest. I wouldn’t recommend the classic approach to testing to anyone. Between the time savings, resource availability, and other benefits, Rainforest QA isn’t just a platform, it’s a QA team in a box.

The Rainforest QA Solution

After using another platform for frontend testing at a different company, Jack was set on finding a new solution that wouldn’t waste the team’s time, efforts, resources, and budget. His priorities were clear—find a testing solution that would help the team balance speed, quality, and cost. HappyDoc has found great success with Rainforest QA:

• A built-in QA team with limited ramp time When the team implemented Rainforest QA, they started by identifying high impact areas that the test managers could go test—anything that would impact the customer experience needed to be tested first.
• A QA process that works for a nuanced solution Part of the challenge with HappyDoc is that the output isn’t deterministic. “Talking through those nuances, and explaining the why behind each test, was critical to make sure our tests were dynamic enough to deal with changes,” said Jack.
• Low overall costs vs. other platforms While other platforms presented themselves as a cheaper option, Jack found that the overall price was much more attractive with Rainforest.
• Real-time recording tests This capability is huge for us,” said Jack.
• A better relationship with customers “Rainforest has been critical for our relationship with our customers,” said Jack.
• A more robust testing process, including UX “It allows me to validate UX, too,” said Jack.
• Automatic tests with results pushed directly to Slack The testing process is so much smoother with Rainforest QA.

Conclusion

Rainforest gives your team QA superpowers. So you can spend more time building your product, not bashing bugs.